If a customer said it, it can flow in.
Interviews are one source. Connect your support tools, forward emails, collect forms, upload recordings and transcripts, import whole datasets - reOS transcribes and structures every customer interaction into one analyzable format, automatically.
Plug in the tools you already have.
Your customers are already talking - in your ticket queue, your inbox, your feedback forms. Connect those sources once and every new interaction flows into reOS from then on.
Connect your ticketing system and the queue becomes a research stream - new tickets sync as they’re filed, history included.
Give a thread, an alias, or a whole inbox a forwarding address. Replies and attachments come along.
reOS online forms, feedback forms in your product, or webhooks from the form tool you already use.
Bring the research you've already done.
Years of recordings sitting in a drive folder are research waiting to happen. Upload videos, audio files, and transcripts - reOS transcribes, detects speakers, time-codes, and normalizes everything into the same analyzable format.
Drop in recordings from any tool - old Zoom calls, sales calls, usability sessions. Transcription and speaker detection are automatic.
Already have text? Existing transcripts, notes, and docs are normalized and time-coded so they cite like everything else.
From one voicemail to a 200,000-row export.
Ingest isn't just for files you can count. Import large datasets of any type - survey exports, review dumps, call logs - and reOS maps them into observations ready for the DIVE™ pipeline, same rigor at any size.
CSV, JSON, archives of mixed media - reOS works out the structure and asks only when it’s genuinely ambiguous.
However it arrived, every interaction ends up in the same shape: structured, attributed, and traceable back to its source.
Ingested data flows into the DIVE™ pipelines you’ve set up - the quiet channels count too.