Your queue already knows what to fix.
Connect your support inbox as a channel and every ticket flows through AI analysis - continuously. Themes surface with counts and trends, every one traceable to the tickets behind it. No tagging project required.
Connect once. Analyze forever.
Tickets, support emails, call transcripts, chat logs, form answers - one analyzable stream, running through the same validated pipeline as your interviews. Themes you’d have found at the quarterly review, surfaced today.
Your customers’ words set the themes, not a dropdown.
Two hundred tickets or two hundred thousand - the same validation rules apply, and every theme still cites its sources.
Mentions counted per theme, per month - you see a problem growing before it becomes a churn report.
Tickets say what. Interviews say why.
When a theme spikes, you already have everything a study needs: the problem, the evidence, and the exact customers who hit it. One click plans the follow-up - and the AI moderator can run it this week.
The people who wrote in are already your panel - one filter away.
AI-moderated follow-up interviews dig into the why behind the tickets - in parallel, without booking your week away.
Silent import failures - 28 mentions, up 3×. Tickets say what happens; they can’t say why.
Tell the customers who wrote in.
When the fix ships, reOS notifies every customer who reported the problem - and keeps watching the channel so you can prove the theme actually went away.
Sent automatically to everyone who raised the issue. The cheapest loyalty program ever built.
The theme’s mention count keeps updating after the fix - a before-and-after you can measure.
Problems fixed at the theme level stop arriving one ticket at a time.
From ticket to shipped fix, one loop.
The five stages of the loop, starting where your customers already are.